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Terms and Conditions

Fit & Flow Studio — Terms & Conditions (Summary)
By booking or attending any class, purchasing packages, or using our services, you agree to the following terms:

1. General
  • Fit & Flow Studio provides Pilates and fitness classes at our studio and via approved platforms.
  • Services, schedules, instructors, pricing, and policies may change without prior notice.
  • Clients must provide accurate registration and booking information.
2. Bookings
  • All classes must be booked in advance through official booking channels.
  • Bookings are subject to availability and class capacity limits.
  • A confirmed booking reserves your space and is subject to all policies.
  • Clients are responsible for booking the correct class type (e.g. women-only classes).
  • If a male client mistakenly books a women-only class, the studio is not responsible. A one-time replacement class may be offered only if the client arrives at the studio.
3. Packages & Credits
  • Classes are sold via single passes or credit packages.
  • Credits are deducted upon confirmed booking.
  • All credits:
    • Are strictly personal
    • Non-transferable and non-shareable
    • Valid within stated periods only
  • Expired or unused credits are forfeited unless approved by management.
4. Cancellation & No-Show Policy
  • Cancel or reschedule at least 24 hours before class.
  • ≥24 hours: Credit returned
  • <24 hours: Credit forfeited
  • No-shows: Credit forfeited
5. Payments & Refunds
  • Full payment required before attendance.
  • All payments are non-refundable (packages, passes, promos, memberships, events).
  • No refunds for unused credits, missed classes, expired packages, or personal changes.
6. Health Disclosure
  • Clients must ensure they are medically fit to participate.
  • Clients are required to self-disclose any health conditions to the studio/admin before class.
  • Clients must also complete and sign a health declaration/consent form prior to participation.
  • This includes (but not limited to): injuries, medical conditions, pregnancy, or post-surgery recovery.
  • Consult a healthcare professional if unsure.
7. Injury Waiver & Liability
  • All exercise carries inherent risks.
  • Clients participate voluntarily and at their own risk.
  • Fit & Flow Studio is not liable for:
    • Any injury or health complications
    • Aggravation of existing conditions
    • Loss or damage to personal belongings
8. Studio Conduct
  • Respectful behavior and compliance with instructor guidance are required.
  • The studio may refuse entry or remove anyone acting disruptively or unsafely.
  • Remaining credits may be forfeited without refund.
9. Schedule & Instructor Changes
  • Classes and instructors may change without notice.
  • If a class is cancelled, clients may reschedule or receive credit return.
10. Media Consent
  • Photos/videos may be taken for marketing purposes.
  • Attendance implies consent.
  • Inform us in writing before class if you wish to opt out.
  • Unauthorized recording may be restricted.
11. Personal Data (PDPA)
  • Personal data is collected for operations and bookings.
  • Data is handled securely in accordance with Malaysian PDPA.
  • Data is not shared except for operations, legal compliance, or with consent.
12. Intellectual Property
  • All branding and content belong to Fit & Flow Studio.
  • No reproduction without written permission.
13. Minors
  • Under 18s require written parental/guardian consent.
14. Force Majeure
  • The studio is not liable for disruptions beyond its control.
15. Legal
  • Terms may be updated anytime.
  • Continued use = acceptance of latest terms.
  • Governed by Malaysian law.